#ICYMI: Read Nina E. Olson’s latest #NTABlog – “Telephone Service in an Omnichannel Environment – The IRS Must Ensure Taxpayers Are Getting the Assistance They Need Over the Telephone (Part 2 of 2).” – https://t.co/auETZ4IwtW #taxassistance #IRS #custo… https://t.co/6TfSs6TxEu



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